NBC 5 Responds

There’s a free report that every person has access to, once a year, that could potentially save you a lot of money the next time you’re looking to buy a home, car or even a new insurance policy, but many consumers have no idea about it, NBC Chicago’s Lexi Sutter reports.

There’s a free report that every person has access to, once a year, that could potentially save you a lot of money the next time you’re looking to buy a home, car or even a new insurance policy, but many consumers have no idea about it.

Many families across Illinois have come forward, voicing panic, frustration and fears over waiting years for large financial refunds they say they were promised by retirement communities, NBC Chicago’s Lexi Sutter reports.

Many families across Illinois have come forward, voicing panic, frustration and fears over waiting years for large financial refunds they say they were promised by retirement communities.

A recent report released by Carfax found tens of thousands of vehicles on the road in Chicago that are not safe to drive, with serious recalls waiting to be repaired, and owners may not have any idea of the potential dangers. Lexi Sutter has the story.

A recent report released by Carfax found tens of thousands of vehicles on the road in Chicago that are not safe to drive, with serious recalls waiting to be repaired, and owners may not have any idea of the potential dangers.

Medical billing errors are a common problem that can be extremely costly for consumers, unless those errors are discovered and corrected before payment.

They are a popular summer attraction on cruises, resorts or around in the neighborhood: art auctions.

A woman whose check to a moving company was fraudulently-cashed a second time reached out to NBC 5 Responds when her bank dragged its feet on helping her. Lexi Sutter shares the story.

Taylor Swift tickets are a hot commodity, something that is hardly breaking news, but as some fans learned the hard way, just because you think you’ve got your hands on them doesn’t mean that you do. NBC 5’s Lexi Sutter has more.

A great-grandmother is fighting back after banks refused to refund her family money that was stolen from them, NBC Chicago’s Lexi Sutter reports.

When thousands of dollars were stolen from a great-grandmother in Naperville who needed the money to take care of her family and her bank wouldn’t step in to help, NBC 5 Responds got the call to action.

New data obtained by NBC 5 Responds shows a surge in attacks on Chicago mail carriers, coinciding with a record-number of check-fraud crimes reported across Cook County. Lexi Sutter breaks it down.

New data obtained by NBC 5 Responds shows a surge in attacks on Chicago mail carriers, coinciding with a record-number of check-fraud crimes reported across Cook County.

She’s packing stadiums across the country and Chicago is one of her next stops: Taylor Swift is drawing thousands of fans to her “Eras Tour” every weekend she sings, and on June 2-4, Swift will be playing a sold-out show at Soldier Field, with Swifties uniting, hand-in-hand, but many fans are finding themselves the targets of scams. Lexi Sutter...

She’s packing stadiums across the country and Chicago is one of her next stops: Taylor Swift is drawing thousands of fans to her “Eras Tour” every weekend she sings, and on June 2-4, Swift will be playing a sold-out show at Soldier Field, with Swifties uniting, hand-in-hand. But there’s a hidden trap out there that fans could fall for,...

In the last two years, lawmakers in Washington D.C. said they were getting tough and even deploying high-tech solutions to combat the problem, yet one estimate found consumers received more than 75 billion robocalls and 225 billion robotexts in 2022 alone. NBC 5 Responds’ Lexi Sutter explains what happened.

It’s the dominant pest in the tech world that no matter how many hands try to swat, will not go away: phones continuing to ring with unwanted illegal robocalls each day.  In the last two years, lawmakers in Washington D.C. said they were getting tough and even deploying high-tech solutions to combat the problem, yet one estimate found consumers...

Kia and Hyundai owners may have received good news after a settlement was reached in a class-action lawsuit over claims that certain models of vehicles are vulnerable to theft, NBC Chicago’s Lexi Sutter reports.

A Plainfield woman’s small business account on social media was taken over by thieves, one example of a growing trend highlighted in a new report. NBC 5 Responds’ Lexi Sutter is here with what you can do to shield yourself.