

The Latest
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Medical billing errors are common and costly. Here's how to spot them before paying
Medical billing errors are a common problem that can be extremely costly for consumers, unless those errors are discovered and corrected before payment.
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A switcheroo illustrates why not everyone's sold on vacation art auctions
They are a popular summer attraction on cruises, resorts or around in the neighborhood: art auctions.
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Protecting Her Cubs: Great-Grandmother Fights Back After Banks Refuse to Refund Money Stolen From Her Family
When thousands of dollars were stolen from a great-grandmother in Naperville who needed the money to take care of her family and her bank wouldn’t step in to help, NBC 5 Responds got the call to action.
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At Least Five Chicago Mail Carriers Are Victims of Crime Each Week in Chicago, New Data Reveals
New data obtained by NBC 5 Responds shows a surge in attacks on Chicago mail carriers, coinciding with a record-number of check-fraud crimes reported across Cook County.
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Taylor Swift Fans Fall For ‘Cruel Summer' Trap Ahead of Eras Tour in Chicago. How Can You Avoid it?
She’s packing stadiums across the country and Chicago is one of her next stops: Taylor Swift is drawing thousands of fans to her “Eras Tour” every weekend she sings, and on June 2-4, Swift will be playing a sold-out show at Soldier Field, with Swifties uniting, hand-in-hand. But there’s a hidden trap out there that fans could fall for,... -
Robocalls Still Ringing After Regulators Promised Tougher Enforcement, What Happened?
It’s the dominant pest in the tech world that no matter how many hands try to swat, will not go away: phones continuing to ring with unwanted illegal robocalls each day. In the last two years, lawmakers in Washington D.C. said they were getting tough and even deploying high-tech solutions to combat the problem, yet one estimate found consumer... -
Kia, Hyundai Owners Could See Payouts in New $200M Class-Action Settlement Over Car Thefts
Kia and Hyundai owners may have received good news after a settlement was reached in a class-action lawsuit over claims that certain models of vehicles are vulnerable to theft, NBC Chicago’s Lexi Sutter reports.
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Hackers Steal Small Business Owner's Social Media Account. Here's What You Can Do To Shield Yourself
A Plainfield woman’s small business account on social media was taken over by thieves, one example of a growing trend highlighted in a new report. NBC 5 Responds with what you can do to shield yourself.
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Certain Jeep Cherokees Recalled Due To Chance of Fire, Owners Told To Park Vehicles Outside
A voluntary safety recall announced Tuesday highlights a problem some Jeep Grand Cherokee owners have been dealing with for years.
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Recruiter or Thief? Fake Job Scams Grows, Targeting the Unemployed. Here's How to Catch an HR Imposter
The online job hunt has been infested by thieves pretending to be recruiters, wanting to hire you, when in reality they just want your private data.
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Woman's Harrowing Experience With Car Sharing App ‘Getaround' Shows Perils of Rental Services
Getaround describes itself as the modern way to find and rent a car easily and conveniently, peer-to-peer, while also limiting the number of cars on the road, but a Chicago woman has a harrowing experience to share and a warning for others who use the platform.
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After Rising Injuries And Deaths Tied To Stolen Hyundai and Kia Vehicles, Petition Filed to Update Safety Standards
It has been nearly a year since a security flaw inside many Hyundai and Kia vehicles was exposed, leading to an explosion in thefts nationwide, and the trouble from that still persists.
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Explosions, Fires And Injuries: Know The Risks Behind Lithium-Ion Batteries
A commonly used household product, likely in your home right now, can have dangerous consequences if not used properly, a fact highlighted by scenes of explosions, fires and injuries nationwide.
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Carry-On Calamity: Airline Reimburses Woman for Prized Sewing Machine Damaged in Flight
A suburban Chicago woman tried repeatedly to get reimbursed for damage done to her sewing machine while traveling from O’Hare to LAX last year. Her case illustrates a flying dilemma: What do you do when an airline forces you to check your luggage, when it was intended as carry-on?
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Delay Upon Delay: Why 24 Woodridge Families Are Still Waiting to Return Home After 2021 Tornado
Two dozen families are still homeless after a tornado tore through their west-suburban Woodridge community back on June 20, 2021, and nearly two years later, they still have no clear timeline for when they will be allowed to move back in.
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Sent By Mistake: Passport Backlog Leads to Chicago Woman's Information Exposed
In the midst of an overwhelming demand for renewing passports ahead of spring and summer travels abroad, a Chicagoan had her private information exposed by the U.S. Department of State, including her date of birth, social security number and a copy of her birth certificate.
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States Push For Hyundai and Kia to Recall Vehicles in Response to ‘Theft Crisis'
A coalition of attorneys general from across the country and Illinois are pushing for automakers Hyundai and Kia to issue a safety recall after a hidden security flaw inside millions of their vehicles was exposed online last year, leading to an explosion of thefts, accidents and deaths.